When connecting a Mitel
phone for the first to a Mitel 3300 controller, you need to tell the phone what extension number it is in
order for it to communicate properly. There are two ways to do this.
- Manually enter the MAC address of the phone in the programming of the 3300.
- Enter a code into the new phone.
- We'll look first at how to enter the MAC address of phone into the Mitel 3300.
The MAC address is found on a sticker on the bottom of the phone. The MAC address will begin
08-00-0F with three more octets to follow. All Mitel MAC addresses begin with 08-00-0F.
An example of a MAC address would be 08-00-0f-fc-2a-3c.
Once you know the MAC address of the phone then you can log into your PBX and enter it.
We'll assume here that the phone is already programmed and you simply need to enter/change the MAC
address. Once logged into the PBX, find the form 'Users and Devices'. From there search for
the extension number you are adding or changing and edit it. You will see one of the fields
contains the MAC address. Enter the MAC address here. One thing to note is that the format you
enter it as is slightly different than what appears on the sticker. The sticker uses a '-'
(dash) between octets and when you enter it into the PBX you will use a ':' (colon). An
example of how to enter it would be '08:00:0f:fc:s1:3c'. Once you've entered it into the system you
may need to restart the phone by unplugging it and plugging it back in.
- Next well look at how to enable the phone via dialing a code at the phone. The
phone should now be reading "Use Superkey to Send Pin". The pin is a combination of a feature
code and the phone's extension number. For example, if the feature code for a new phone is *42
and the extension number is 5555 then the pin would be '*425555 + Superkey'.
There are two pin codes that come into play here. The first one is to
be used when you're installing a new phone. The second code is to be used when you're
replacing a phone that's been in use. If you enter the code for a new phone when trying to
replace a phone (or the extension number is used elsewhere) then phone will simply repeat "Use Superkey to
Send Pin".
The feature codes to for the pins are usually dealer specific, each Mitel dealer using
the codes they prefer to use. Even then, it is not uncommon to see unique codes for individual
customers. You can look the codes up in your Mitel by looking in the form named "System Options" or
if you make a quick phone call to your dealer they should be able to tell you what your Pin Codes are.
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